Frequently Asked Questions
Our Products were developed by a Hoof Care Professional based on over 20 years experience "bending over for a living".
Julie our founder, say the frustrations of owners dealing with hoof problems and rolling their eyes when their homework for hoof problems was advised. She just knew that those clients were going to struggle to find the extra time in their days to continually apply messy concoctions to assist their horses suffering a hoof problem.
So, she got busy perfecting THE HOOF CO range - based on natural, cosmetic grade ingredients that would not only assist the horse and owner, but would smell better than a hot chip to a seagull on a hot summers day.
SIMPLE, EFFECTIVE HOOF CARE SOLUTIONS.
Below are some F.A.Q's along with a guide to achieving the best results with application of our products.
AUSTRALIAN MADE
HELL YES. 100% Australian made from ingredients all sourced from other Australian businesses.
Our packaging is also sourced from within Australia from Australian manufacturers. We use PET packaging and this is 100% recyclable. We are proud to display the AUSTRALIAN MADE logo on our products. This logo represents certified Australian Made products which go through a certification process.🦘
POSTAGE
Yes we do. Please select EXPRESS POST at check out.
$9.95 flat rate shipping and FREE shipping over $120. Our trial sizes have postage included but can be upgraded to Express if you prefer.
You order will be packed and ready to ship within 48 hours of your order confirmation of payment.
We do love to get our "speed freak" on when it comes to your orders and endeavour to post daily. (Exception is Friday after 10am - orders will leave Monday to the post office). Any variations to these shipment days will be posted on our social media accounts.
Occasionally we take a break away from the office and despatch, however this will be notified on social media and website when this occurs.
Yes of course!. You will receive a shipping notification email from us when your order is ready to trot off to the post office. (Check your spam if not received)
The only products we don't send via tracking are the trial sizes. These are sent in a Regular Large letter and you will still receive a notification of the day they will be posted.
General
Our products are based on natural COSMETIC grade ingredients.
Some of our products do contain Beeswax and Honey so if you have any allergies to a specific ingredient, please feel free to ask if you are unsure. Most of the information can be found on the product descriptions.
Whilst we appreciate your interest in our products, we have spent many years with Research and Development with our range and DO NOT SHARE OUR RECIPIES. This is our intellectual property which has required many years to develop, stability test and produce the end product to ensure that we are providing you with the best knowledge and ingredients available for our Hoof Care range.
Our products are unique in formulation with specific properties targeted towards helping you manage specific hoof conditions.
Yes we do. Our current stockists are listed under the STOCKISTS tab in our menu bar.
We are open to enquiries for stocking our products from both Professional Farriers and Trimmers along with E-commerce and Retail stores.
At this stage we do not ship outside of Australia. Please stay tuned and you can always send through your enquiry as to your country of interest for when we are ready to CRACK on with international shipments.
HOW DO I USE YOUR PRODUCTS
How long will they last? When do I know when to reapply? My balls won't stick?
A: Glad you asked – we have a PDF file to download for each product and best practice application.
