Shipping & Returns
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POSTAGE

Flat rate postage Australia wide - $9.95.

Free shipping for orders over $120.

Our products are shipped with Australia Post.  We use regular parcel post for shipping our products.   

For your reference, our sending postcode is 2579 if you would like to check estimated delivery times on the Australia Post website.  

We are SPEED FREAKS here at Bare Equine, we know you want and need your items quickly so you can get to work. Your items are usually out our door within 24 hours of your order.  We post daily.

 

Due to the postage delays through Australia Post recently, we cannot guarantee a delivery time on your package.  Please let us know if your item seems to be running late and we will raise a query with Australia Post and follow this through to resolution for you.  

RETURNS OR FAULTY ITEMS

If for some reason you find an item is faulty or damaged, please contact us asap.  We inspect every product as it is packed to ensure it is shipped to you in original condition - however, we do realise "stuff happens" in transit.

If you are unsure of anything, please contact us via this website or email.  

SATISFACTION GUARANTEE

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We are so sure you are going to love using our Hoof Care products, that's why we offer a "100% Satisfaction Guarantee" for Bare Equine branded hoof care products purchased directly via this website.

 

If for any reason you are unsatisfied, reach out to our team and we will resolve it for you.  *conditions apply*  

PAYMENT METHODS

We accept Credit Cards, Paypal and Afterpay.

If there is a problem with your order and we need to process a refund, the amount will be the payment less any fees incurred by us accepting your payment method.  

We will process the refund or part payment promptly from our end.  We cannot be held responsible for any delay in your bank or other payment processing facility in returning the funds to your account.

advice

Advice given via this website or in any contact with Bare Equine Australia is not intended to replace professional Veterinary advice.
     
Our products are for topical application to animals only and are not registered with the APVMA. 

Best practice storage and usage instructions are listed on the labelling or in details on this website.

  *conditions apply*  

Our 100% satisfaction guarantee is limited to 7 days after tracked receipt of order. 

If for any reason, you do not love our products, we will resolve the matter via refund of your purchase or replacement product.

Return postage cost to be borne by the purchaser and any refund is less postage and payment fees.

*satisfaction guarantee not valid for nutritional supplements such as mineral mixes and Mycosorb A.

*if you have purchased via one of our stockists, you will need to contact the store directly, produce a valid receipt within 7 days of purchase

and we will resolve the issue directly with our stockist.

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