Frequently Asked Questions
Our Products have been developed over numerous years of Professional use in the field.
We have combined our knowledge of topical applications for Equine Hooves with the best part of 2 decades work in the field.
Our formulations are unique and targeted directly at common Hoof Issues. We have made them with you in mind - no mess, no fuss and effective.
Choosing the most effective cosmetic grade ingredients whilst keeping in mind their need to be highly effective in the management of common Equine distal limb conditions such as Thrush, Seedy Toe, White Line Disease, Abscess Holes, Hoof Cracks, Greasy Heel, Dry and Brittle Hoof wall, the need for excess moisture repellency and Fungal and Bacterial infections of the hoof, hoof wall and coronet band.
Below are some F.A.Q's along with a guide to achieving the best results with application of our products.
BEESWAX Blue BALLS
Q: How do I apply? How long will they last? When do I know when to reapply? My balls won't stick?
A: Please refer to the attached PDF for guide for success to application
Q: I need my products urgently due to Australia Post hold ups. Do you offer Express Post?
A: Yes we do. Please select EXPRESS POST additional item on our "SHOP ALL" page
Q: When will my order be shipped?.
A: You order will leave within 24 hours of your order confirmation of payment. (Exception is Friday after 11am - orders will leave Monday to the post office)
Q: Can I track my parcel?
A: The only products we don't send via tracking are the "trial sizes". Due to the fact that the postage cost would then double the cost outlay to you for the trial sizes. These are sent in a Regular Large letter and you will still receive a notifcation of the day they will be posted.
DO YOU DO LARGER SIZES?
A: Yes we do! You asked and we listened. We now have in stock 400 gram jars of Hoof Pack and 100 ball jars of Blue Balls.
Q: Are your products made in Australia?
A: THEY MOST CERTAINLY ARE!. We use Australian ingredients and Australian suppliers for all of our packaging and labelling and any outsourcing we do.
WHAT ARE YOUR INGREDIENTS?
We use COSMETIC GRADE ingredients where possible in all of our products.
Some of our products do contain Beeswax and Honey so if you have any allergies to a specific ingredient, please feel free to ask if you are unsure. Most of the information can be found on the product descriptions.
Whilst we appreciate your interest in our products, we have spent many years with Research and Development with our range and DO NOT GIVE SHARE OUR RECIPIES.
We select specific Antimicrobial ingredients to target the particular issues our products are targeted at. This is intellectual property so PLEASE DO NOT ASK as we do not share our specific formulations.
DO YOU HAVE STOCKISTS?
Yes we do. Our current stockists are listed under the STOCKISTS tab in our menu bar.
We are open to enquiries for stocking our products from both Professional Farriers and Trimmers along with E-commerce and Retail stores.
At this stage we do not ship outside of Australia.